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Talent Retention Manager

United Kingdom, London, City of, LondonCustomer Success

Job description

Talent Retention Manager

A blend of home and office working (at least 1-2 days a week)

The Room is a SaaS-based MediaTech marketplace that helps brands to most effectively source ‘people of influence’ to amplify their marketing spend. We are at a hugely exciting juncture and are set to expand the business rapidly over the coming year. 

The Role

The Talent Retention Manager will sit within the talent team but also work very closely with the Customer Success team. This position is primarily responsible for the retention of talent, onboarding of new talent, talent agency relationships, opportunity pushing, talent communication and talent data requests as well as general updates for the team.



  • Collaborate with the Customer Success team and proactively push any opportunities that may need more attention

  • Provide data insight on talent for the Sales and Customer Success teams

  • Form relationships with talent directly so that you are the key point of contact

  • Form relationships with talent agencies, sending opportunities to them as well as them bringing new talent to the platform.

  • Answer support requests from talent

  • Onboard new talent and work with marketing to create and update automated workflows

  • Form strategies on how to grow and maintain the talent base being targeted on login rates, opportunity engagement (bids, messaging) and content completion.

  • Responsible for making sure influencers turn up to events and how this process can be made easier.

  • Be the voice for talent and feedback to the product team in order to add features and improve the platform.

  • Create talent contracts for opportunities or paid events as well as negotiate any rates that may be required.

  • Co-ordinate and run talent events throughout the year.


Job requirements

The Person

To thrive in this role it is essential that you fit the following criteria:

  • At least 2 years of social media experience.

  • A strong understanding of digital marketing, e-commerce, and marketing technology.

  • A strong work ethic and a great ability to prioritise client requests and relationships.

  • Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients.

  • An analytical mind who can dive deep into data, identify patterns, and generate insights for the benefit of our clients.

  • You're adaptable and thrive in fast-paced environments.

  • You have a self-starter mentality.

  • Strong project management, multitasking, and decision-making skills

Work hours: up to 40 per week

More about The Room

The Room is a private space in which brands and people of influence connect with each other over mutually beneficial partnerships. It is a contra economy where success is based on collaboration and not on commercial terms.

This authenticity and integrity is as much a part of our culture as it is of our product, and our ethos of ‘good people, good brands, good conversations’ is central to how we conduct ourselves inwardly as a team as well as externally as a business.

We hire great people because we know that we can’t build a world-class company without a world-class team. We also want to enjoy what we do, and that means working with people who enjoy what they do. Everyone is welcome - we are passionate about creating an inclusive workplace that promotes and values diversity, where everyone, from any background, can grow and thrive.

Get in touch

We are a friendly yet ambitious start-up that is on a very exciting journey, and that will provide plenty of opportunities for career progression as it continues to grow. If you feel that The Room is a place where you can deliver your best work, then do get in touch and send us your CV and a covering note telling us more about yourself.

NB While this role is remote at the moment, we plan to return to an office in London as soon as able, at which time we envisage you will split your working days between home and office.

We are unable to provide visa sponsorship.

Sorry - no agencies, please.


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